Before choosing to go with MacD IT it was very difficult trying to find an IT Support Company in West Lothian that we could rely on and trust to provide a service that was responsive and met the needs of our business.
MacDIT was recommended to us in 2013 by another company in West Lothian which gave us the confidence to consider going with them and so glad we did and wouldn’t hesitate to recommend MacD IT for anyone else trying to decide who to take on their IT support.
Once we started support with MacD IT we were surprised by the speed of response to problems, often remotely, but arrive on site promptly when required. The staff are always very helpful and go the extra mile to make sure problems are resolved satisfactorily.
MacD IT also upgraded our IT equipment which went very smoothly and as a result have very few problems. In addition to responding to problems they are very proactive in managing server patching, validating backups daily, and continual remote monitoring of our server and network environment. MacD IT often resolve issues before we even know about them.
So glad to be using a company we can trust to look after our IT environment and it lets us get on with running our business.